Delete your account
How to ask us to delete your account
Email privacy@handgrown.app from the email address on your account and ask us to delete it. We'll confirm that you control that address before we act. An authorized agent can ask for you with your written permission; we may need to confirm that permission with you.
The app and brand console can't delete an account on their own yet.
In the Handgrown app, you can also make the request under Account › Delete my account.
When we act
We act on deletion requests within 30 days. We'll reply to tell you when your request is complete, or which records we're keeping and why.
What we delete
We delete your account and the personal information we hold about you, as described in our Privacy Policy. After deletion you can no longer sign in.
What we keep until it's resolved
Some records must stay open until they're settled. We keep unresolved pay or report corrections until they are resolved, then delete them. A brand that runs its program on Handgrown decides what program information is collected, and its own privacy notice also applies. If part of your request is for the brand to decide, we'll pass it to them and tell you.
More
Read how we handle personal information in our Privacy Policy, including Retention and Your choices. Help with the app: Support.