Terms of Use

Version 1.1 · Effective November 10, 2026

Handgrown is operated by Clueless Creations LLC ("Handgrown," "we," "us," "our"). These Terms of Use ("Terms") govern your use of handgrown.app, app.handgrown.app, brand workspaces such as hol.handgrown.app, the Handgrown mobile app, and related services (together, the "Service").

You accept these Terms by using the Service or by agreeing when asked. If you accept them for a company, you confirm you're authorized to do so. You must be at least 18 years old to use the Service.

A brand that subscribes to Handgrown may also have a separate written agreement with us. If that agreement conflicts with these Terms, the agreement controls for that brand.

Please read Section 16 carefully. It requires disputes to be resolved by binding individual arbitration instead of in court. It also waives class actions and jury trials. You can opt out within 30 days.

1. What Handgrown is

Handgrown is software. Brands use it to run their ambassador programs, and ambassadors use it to find, prepare for, carry out and report on the work they agree to do for a brand.

Handgrown isn't an employer, a staffing agency or a payer.

• Each brand decides its own program, its rules and who it works with. Any working arrangement, including a contractor agreement, pay rates and reimbursements, is between the brand and the ambassador.
• Handgrown records what the brand and the ambassador agree to, and what each of them reports.
• Pay records in Handgrown show what a brand approved and marked as sent. Brands make the payments themselves, outside Handgrown, unless a separate written agreement says otherwise.
• We don't guarantee shifts, earnings, payment, retailer permission for any demo, or any sales result.

2. Accounts

Give accurate information and keep it current. Keep your sign-in details confidential, because you're responsible for activity under your account. Tell us right away at support@handgrown.app if you think someone has accessed your account without permission.

3. Brand workspaces and roles

• A brand's administrators control who can use that brand's workspace and what each person can do.
• If a brand removes you, you may keep limited access to your own records for a period. That lets you finish outstanding reports, receipts, corrections and payment questions.
• A brand can see the information you provide for its program. Other brands can't.

4. Your content

You keep ownership of what you submit: reports, notes, counts, photos and messages ("Your Content"). You give us a non-exclusive, worldwide license to host, store, process and display Your Content only to provide and improve the Service and as our Privacy Policy describes. You also give the brand whose program you're part of the right to use Your Content for that program, subject to any agreement between you and the brand.

You're responsible for Your Content. Report your work and counts accurately. Follow store and brand rules about photos. Don't photograph shoppers or store staff without their consent.

5. Acceptable use

You may not:

1. submit false or misleading reports, counts, times, locations, receipts or applications
2. access another person's or another brand's information without authorization
3. interfere with the Service or its security, or try to bypass access controls
4. scrape, copy, resell or commercially exploit the Service, except as a brand's agreement allows
5. reverse-engineer the Service, or use it to build a competing product
6. use the Service in violation of any law or anyone's rights

6. Foldie and AI features

Foldie uses AI to summarize, extract and draft. Its outputs can be wrong or incomplete, so review them before you rely on them.

• Foldie doesn't send messages or take actions on a brand's behalf unless a person approves them or the brand has set up a delegation that allows it.
• Foldie doesn't make hiring, pay or expense decisions.

7. Privacy

Our Privacy Policy explains how we handle personal information and is part of these Terms.

8. Changes to the Service; feedback; ownership

We may change, suspend or discontinue parts of the Service. The Service, including its software, design and trademarks, belongs to Handgrown or its licensors. If you send us feedback, we may use it without obligation to you.

9. Third-party services

The Service may connect to third-party services, such as app stores, email, commerce platforms or a brand's own tools. We don't control them, and their own terms apply.

Sending records to a brand's own systems. A brand can set the Service to send its applicants' records, including their application answers and email address, to a web address the brand chooses. Each of these transfers is made at the brand's direction. Once a record reaches the brand's system, the brand is responsible for what that system does with it, including keeping it secure and deleting it.

If an applicant's account is erased, we redact our own copy of their records. A copy already sent to a brand's system is the brand's to delete.

10. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We don't warrant that the Service will be uninterrupted, error-free or secure, or that it will work without a connection. Data saved on your device is sent when you're back online.

11. Limitation of liability

To the maximum extent permitted by law:

• We won't be liable for lost profits, lost data, or any indirect, consequential, incidental, special or punitive damages.
• Our total liability for any claim relating to the Service is limited to the greater of $50 or the amount you paid us in the six months before the claim arose.

12. Indemnity

You'll defend and indemnify Handgrown against claims, and reasonable costs and attorneys' fees, arising from your misuse of the Service, from Your Content, or from your violation of these Terms or the law.

13. Suspension and termination

You can stop using the Service at any time. We may suspend or end access if you violate these Terms, or if we need to protect the Service or others. Sections 4, 8, and 10 through 16 survive termination.

14. State notices

California residents: the provider of the Service is Clueless Creations LLC, reachable at legal@handgrown.app. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, (800) 952-5210.

Residents of California and other states with privacy laws have the rights described in our Privacy Policy.

15. General

• Changes to these Terms: we may update these Terms. We'll tell you about material changes by email or in the Service, and using the Service after that means you accept them.
• Governing law: the laws of the State of Illinois govern these Terms, without regard to conflict-of-law rules. For claims not subject to arbitration, you and we consent to the state and federal courts located in Illinois. Either party may bring an individual claim in small claims court, or seek equitable relief to protect intellectual property.
• Electronic communications: you agree that we can communicate with you electronically.
• Accessibility: we aim to meet WCAG 2.1 AA. Tell us about barriers at support@handgrown.app.
• Entire agreement: these Terms, the Privacy Policy and any written agreement with a brand are the entire agreement on this subject. If a provision is unenforceable, the rest still applies. You may not assign these Terms without our consent; we may assign them.
• Contact: legal@handgrown.app.

16. Dispute resolution

Informal resolution first. Before starting arbitration, send a written notice describing the dispute to legal@handgrown.app, or we'll send one to your account email. We'll both try in good faith to resolve it within 60 days.

Arbitration. If it isn't resolved, you and we agree to resolve disputes about the Service or these Terms by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (Comprehensive Rules for claims over $250,000), in the county where you live unless we agree otherwise.

• Exceptions: individual small-claims cases, and equitable relief for intellectual property.
• Who decides: the arbitrator decides arbitrability, except that a court decides challenges to the class-action waiver.
• Fees: each party bears its own attorneys' fees unless a claim was frivolous.

Jury trial and class action waiver: you and we waive any right to a jury trial, and to bring or join a class, collective or representative proceeding. If a court finds the class-action waiver unenforceable for a claim, that claim proceeds in court in Illinois, and all other claims remain in arbitration.

Opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms. Email legal@handgrown.app with your name, your account email and a clear statement that you opt out. Opting out doesn't affect the rest of these Terms.