Get help

For ambassadors and brand teams using Handgrown.

Who to ask

Your question	Who answers
Shifts, pay rates, reimbursements, program rules, kits and training	Your brand's team. Reply to the invitation email you received, or ask the person at the brand who invited you.
Signing in, the app not working, sync problems, errors in the brand console	Handgrown support: support@handgrown.app
Your personal information and privacy requests	privacy@handgrown.app

When you email support, include the email address you sign in with, your phone model, and roughly when the problem happened. Never send your password. We aim to reply within one business day.

Quick fixes

I can't sign in

Open the invitation email on your phone and tap the link. That connects the app to your brand's workspace. If you forgot your password, reset it at app.handgrown.app, then sign in on your phone. If the link has expired, ask your brand's team to send a new invitation.

My counts or check-in say "saved on this phone"

That's expected when your signal is weak. Everything is saved on your phone first, and it's sent when you're back online. Keep the app open, or reopen it on Wi-Fi or a good signal, until it shows the counts as received. Don't delete the app while anything is still waiting to send.

Check-in doesn't show a location

The app asks for your location only when you check in or out. If you declined, you can turn location on for Handgrown in your phone's settings. Your check-in is still recorded either way.

Updating the app

Install updates from the App Store or Google Play when prompted. During early testing, update from TestFlight on iPhone or the Play testing link on Android.